Privacy policy
Last updated: 27 October 2026
Work Tickets (worktickets.com.au) is run by Active Design and Communications, ABN 38 390 709 808 ("we", "us"). This policy explains what personal information we collect, why, who we share it with, and your choices. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Questions or requests: info@worktickets.com.au.
1. What Work Tickets does
Work Tickets is a free directory of short work-ticket courses in NSW (forklift, white card, first aid, RSA and others). It lists training organisations approved on the national training register (training.gov.au) and helps people compare them and ask for quotes. We are not a training organisation and we don't run courses.
The site is for adults. We don't knowingly collect information from anyone under 18.
2. Information we collect
If you ask for a quote
- Your name, mobile number and email address.
- What you're asking about: the course, when you need it, number of people, and any message you write.
- The page you sent it from and any campaign tags in the link (for example, from an ad).
If you sign up for a renewal reminder
- Your email address, the ticket and its expiry date, and when you agreed to receive reminders.
If you run a training organisation listed on the site
- Business details we gather from public sources: the national training register (training.gov.au), your own website, and Google's business listings. This can include names, phone numbers and email addresses that you publish for your business.
- If you claim your listing: the email address you sign in with, and any changes you make.
- If you pay to view an enquiry: payment is handled by Stripe. We receive confirmation of the payment and its amount; we never see or store your card details.
- Whether our enquiry emails were delivered and opened, and whether you viewed an enquiry page, so we know enquiries are reaching you.
When anyone uses the site
- Usage information: pages visited, buttons pressed (for example "Book" or "Call"), device and browser type.
- We store a scrambled (hashed) version of your IP address that changes daily, to spot spam and abuse. We don't store your IP address itself.
- Cookies: see section 7.
3. Why we use it
- To send your quote request to the training providers you choose, and to send you a copy.
- To follow up: if a provider hasn't opened your request within a day, we may email you their phone number so you can contact them directly.
- To send renewal reminders you asked for.
- To run the provider side of the service: listing accurate course details, sending enquiries to providers by email and SMS, and processing payments to view enquiries.
- To keep the site working and safe: stopping spam and misuse, fixing problems, and understanding which pages are useful.
We don't sell your information, and we don't use it for advertising.
4. Who we share it with
Training providers you choose. When you send a quote request, we share it with the providers you tick (up to three). For some providers, your name, mobile, email and message are shown once the provider pays us a fee to view the enquiry. Either way, only the providers you chose receive your details. By sending a quote request you agree to this. Once a provider has your details, its own privacy policy applies to how it uses them.
Service providers who help us run the site. They may only use the information to provide their service to us:
| Service | What it does | Where data is held |
|---|---|---|
| Supabase | Database and sign-in | Sydney, Australia |
| Vercel | Website hosting and cookie-free visit statistics | Global network, including the United States |
| Resend | Sending email | Japan / United States |
| ClickSend | Sending SMS to providers | Australia |
| Stripe | Payments from providers | Australia / United States |
| Google (Analytics, Search Console) | Visit statistics | United States |
| Google Workspace | Our email inbox (info@worktickets.com.au) | United States / global |
Some of these services store information outside Australia, mainly in the United States and Japan. We choose established providers with appropriate security, and we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
When the law requires it, for example in response to a lawful request from a government agency.
We use AI tools to read training providers' public websites and pull out course details such as prices and dates. Workers' quote requests are not sent to these tools.
5. How long we keep it
- Quote requests: 24 months. After that we remove your name, mobile, email, message and other details, and keep only a record of the enquiry (course, provider, date and any payment), for counting enquiries and for tax records.
- Renewal reminders: until you unsubscribe (deleted 30 days later), or 12 months after the ticket's expiry date.
- Provider accounts and payment records: while the account is active, and payment records for as long as tax law requires (generally 5 years).
6. Your choices
- Unsubscribe from renewal reminders or provider enquiry alerts at any time, using the link in any email or text.
- Ask to see or correct the personal information we hold about you, or ask us to delete it: email info@worktickets.com.au. We'll respond within 30 days. We may need to confirm who you are first.
- Providers can update their listing by claiming it, or ask us to remove it.
- You can use the site without giving any personal information. You only provide it if you ask for a quote or a reminder.
7. Cookies and analytics
- Google Analytics uses cookies to tell us how people use the site (pages visited, roughly where visitors are, device type). We've turned on IP anonymisation. You can opt out with Google's browser add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies.
- Vercel Analytics counts visits without cookies.
- Sign-in cookies keep providers and administrators signed in. They're only set if you sign in.
8. Security
We use encrypted connections (HTTPS), access controls and reputable hosting. Access to quote requests is limited to the providers you chose and to us. No system is completely secure. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner as the law requires.
9. Complaints
If you have a concern about how we've handled your information, email info@worktickets.com.au and we'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, phone 1300 363 992.
10. Changes
We may update this policy. The date at the top shows when it last changed. Significant changes will be noted on this page.