Terms of use

Last updated: 27 October 2026

These terms apply to everyone who uses worktickets.com.au ("Work Tickets"). The site is run by Active Design and Communications, ABN 38 390 709 808 ("we", "us"). Contact: info@worktickets.com.au.

By using the site you agree to these terms and to our Privacy policy. Section 4 has extra terms for training providers.

1. What Work Tickets is

Work Tickets is a directory that helps people find and compare short work-ticket courses in NSW. We list registered training organisations (RTOs) that hold the relevant approval on the national training register, training.gov.au.

We are not a training organisation. We don't run, sell or certify courses. Bookings, payments for courses and the training itself are between you and the provider.

2. Information on the site

Listings are compiled from public sources: the national training register, providers' own websites and Google business listings. Some details are updated automatically.
We work to keep information accurate, but prices, dates, course details and approvals can change, and errors happen. Always confirm details with the provider before you book. You can check a provider's approval on training.gov.au.
A listing, a ranking or a "Featured" label is not an endorsement or a guarantee of a provider's quality. Featured providers have paid for prominence.
Guides and cost pages are general information, not professional or legal advice. Check licensing requirements with the relevant regulator, such as SafeWork NSW.
Links to other websites are provided for convenience. We're not responsible for their content.

3. Asking for a quote (workers)

Asking for a quote is free and you don't need an account.
When you send a quote request, we pass your details to the providers you choose (up to three), as described in our Privacy policy. Providers may pay us a fee to view your contact details. You never pay us anything.
We can't guarantee a provider will reply, give you a price, or have a place available.
Please only send genuine requests, with your own contact details.

Renewal reminders are free. We send them as a courtesy and they may not always arrive, so don't rely on them alone to keep your ticket current.

4. Training providers

Your listing

We list RTOs that hold a relevant approval on the national register. You don't need to do anything to be listed.
You can claim your listing using the sign-in link we send to the email address on your register record. Only claim a listing you're authorised to manage for your organisation.
If you claim your listing, you're responsible for keeping your prices, dates and details accurate and not misleading, including under the Australian Consumer Law.
You can ask us to correct or remove your listing at any time: email info@worktickets.com.au.

Enquiries and alerts

We send you quote requests from people who chose your organisation, by email (to your register address and the enquiry address on your website) and, if you list an Australian mobile, by SMS.
You can unsubscribe from enquiry alerts at any time using the link in any alert. We'll then stop offering your organisation in quote requests.
We record whether our emails were delivered and opened, and whether you viewed an enquiry, so we can tell whether enquiries are reaching you.

Paying to view an enquiry

Your organisation's first 3 enquiries are free and sent in full.
From the 4th, an enquiry shows the course, timing and number of people. The person's contact details are shown once you pay a one-off fee for that enquiry.
The price is shown before you pay. It depends on the course and is lower when the enquiry was also sent to other providers. Prices include GST, and you'll receive a receipt by email.
Payment is by card through Stripe. There's no subscription and no ongoing charge: you only pay for the enquiries you choose to view.
Refunds: if the contact details in an enquiry you paid for turn out to be fake or unreachable, reply to the enquiry email within 7 days and we'll refund it. Fees aren't otherwise refundable, because the value is in the contact details you've received. This doesn't limit your rights under the Australian Consumer Law.
We don't guarantee that an enquiry will become a booking.
You agree to use the contact details only to respond to that person's enquiry, and to handle them according to the Privacy Act.
We may change enquiry prices. Changes won't affect enquiries you've already paid for.

Featured placement

Featured placement puts your listing at the top of your course and region pages, with a Featured label and every enquiry sent in full. It costs $79 a month including GST, month to month, and you can cancel any time (it ends at the end of the month you've paid for). It's arranged directly with us: email info@worktickets.com.au.

5. Using the site properly

You agree not to:

send fake, abusive or spam quote requests, or use someone else's details;
claim, or try to claim, a listing you're not authorised to manage;
copy large parts of the site or its data to republish, or run automated scraping that disrupts the site;
try to get around the enquiry fee, access other people's information, or interfere with the site's security or operation.

We may block access or remove content to stop misuse.

6. Our content

The site's design, text, guides, cost pages, logos and compiled data are ours or licensed to us. You can share links and quote small parts with credit to Work Tickets. Government register information remains subject to its own terms (training.gov.au content is published by the Australian Government).

7. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded.
To the extent the law allows, the site is provided "as is", and we're not liable for losses arising from:
- information on the site, or decisions made using it;
- a provider's courses, services, conduct or failure to respond;
- the site being unavailable or errors in it.
Where our liability can't be excluded but can be limited, it's limited to resupplying the service or, for a paid enquiry, refunding the fee for that enquiry.

8. General

We may change these terms. The date at the top shows the latest version. Continuing to use the site means you accept the changes.
These terms are governed by the laws of New South Wales, and the courts of NSW have jurisdiction.
If part of these terms can't be enforced, the rest still applies.